About us
Tesla delivery team
The Tesla Delivery Team plays a crucial role in providing the final, memorable customer experience as new owners take possession of their vehicles. The team is dedicated to ensuring a seamless and exceptional "Ownership Experience" from the final preparation stages through the actual handover.
This team focuses on the physical readiness and quality of the vehicle just before it is presented to the customer.
3. Delivery Manager
The Delivery Manager is the leader responsible for overseeing the entire delivery operation at a location, focusing on team performance, customer satisfaction, and operational efficiency.
The Delivery Experience
Tesla's delivery process is designed to be streamlined, often relying heavily on the Tesla app for the customer to complete pre-delivery tasks:
Pre-Delivery Tasks: Customers use the app to confirm their delivery details, registration, payment method, insurance, and to sign available agreements.
Delivery Options: Delivery typically occurs either at a Tesla Delivery Center or via home/contactless delivery, depending on the location and eligibility.
On Delivery Day:
The team ensures the vehicle is ready and pristine.
The Delivery Advisor completes the final paperwork and answers any questions.
The advisor may provide an orientation on the vehicle's features, charging, and software.
